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PeteI
All large-scale, multi-user communities and online social networks that rely on users to contribute content or build services share one common reality: most users don't contribute very much. Often, they simply lurk in the background. Only a small minority of users account for a disproportionately large amount of the content created for the social web.

Much like the 80/20 rule we all learned about in school and in business there are always many more followers than there are doers. The personalized web in fact shows very similar patterns but narrows it down even more. In most online communities, 90% of users are lurkers who never contribute, 9% of users contribute a little, and 1% of users account for almost all the action.


Digging Deeper


When taking a look at all the new ways we have to express ourselves on the web and actually start measuring our self expression we see that in fact most of us just choose to follow the new trends and not actually be contributors to the new order.  

There are about 1.4 billion Internet users, yet only 70 million users (5%) have weblogs according to Technorati. Worse, there are only 1.6 million postings per day; because some people post multiple times per day, only 0.1% of users post daily.

Blogs have even worse participation inequality than is evident in the 90-9-1 rule that characterizes most online communities. With blogs, the rule is more like 95-5-0.1. Being a blogger that enjoys expressing my views on topics like collaboration, web based video and wireless broadband I have come to personally experience this reality. I have posted numerous blogs on these subjects on Always On and have had on average 1,200 viewers per blog and yet none have garnered more than 5 comments and only 2 on average hardly a measurable percentage..  

Inequalities are also found on Wikipedia, where more than 99% of users are lurkers. According to Wikipedia's "about" page, it has only 68,000 active contributors, which is 0.2% of the 32 million unique visitors it has in the U.S. alone.

Wikipedia's most active 1,000 people -- 0.003% of its users -- contribute about two-thirds of the site's edits. Wikipedia is thus even more skewed than blogs, with a 99.8-0.2-0.003 rule.

Participation inequality exists in many places on the Web. A quick glance at Amazon.com, for example, showed that the site had sold thousands of copies of a book that had only 12 reviews, meaning that less than 1% of customers contribute reviews.

Since we know that this inequality in participation exists how should we deal with them? We need to understand that the data we are gathering in area’s like customer feedback and product reviews are flawed.

So how do we overcome this inequality? We don’t, we must recognize it exists and that it will always be there. Your only option is to figure out how to impact the usual 90-9-1 distribution model and attempt to achieve closer to the 80/20 norm we have always been told was the distribution model of doers and followers.

Although participation will always be somewhat unequal, there are ways to better equalize it, by making it easier to contribute, many who would like to participate feel they are not good writers so they shy away, so provide them a template that is easy to edit which might encourage participation. Finally it is important to promote quality contributors which I personally feel Always On does a good job at. By making sure those that contribute meaningful content get extra coverage by the site they contribute to should encourage those on the fence to start contributing.
Current Rating : StarStarStarStarStar (2 votes)
Posted by Pete Ianace at Mar 03, 08 05:03 AM | Permalink
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Also posted in Networks: Web Video 3.0 | Web 2.0 | AlwaysOn | GoingOn Home |
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Amadou M. _Sall
This post really resonates with me. I publish the "Translator Power" blog which targets freelance translator/interpreters, famous for their reluctance to market themselves - and I precisely advise them on how to market their services. They are such a lethargic lot that it's practically impossible to get them to contribute to the blog content, even though they seem to enjoy it! I hardly ever get a timid one or 2 word comment. This has been going on for almost 18 months but I don't despair. I NEVER despair, you never know what might happen... later :-)
Amadou M. _Sall – March 3, 2008 12:43 PM
kyle@blideo.com
Pete, I agree that it should come as no surprise that fewer people are posting content than those that are actually viewing it. What is important to note though is that blogs and forums like AlwaysOn are allowing ordinary "editors" to contribute content where before there was no real stage for them. The fact that anyone comments on the posts is the icing on top.

In fact, the math is probably not too dissimilar from the response rate to everyday articles posted in newspapers and magazines. And, the more controversial the article, the more responses you'll garner. Or, in the case of several celebrity posts, the more famous you are, the more responses you'll receive as individuals hope to become your "friend".

So, I guess the moral of the story is to become famous or shake it up with a juicy story, and you'll spark more reaction from your readers.

In conclusion and in accord with your thoughts, I think the key is for blog communities to provide multiple collaboration vehicles to permit greater interaction between the readers and the writer, as well as between the readers themselves. This is what has happened on more traditional social networks like Myspace and Facebook. Thus, tools that get the audience engaged will capture more involvement overall.
kyle@blideo.com – March 4, 2008 09:31 AM
mikeazzara
It's no surprise that the vast unwashed masses don't throw in their two cents. As a long-time newspaper editor, I can tell you the silence from readers has always been profound.

What's different and astonishingly valuable is that so many worthwhile voices *do* join in.

When was the last time that 68,000 people collaborated together on the creation of an encyclopedia, OH MY GOD!
mikeazzara – March 4, 2008 06:02 PM
Daniel_Cooney
I agree with your other commenters. The numbers should not really be a surprise. Folks who are even aware of the Internet's true power are relatively few and recent. Most of us are just starting to get our feet wet. We have been trained for generations to "watch" TV, not talk or write back to it.
I do like your idea to create "a template that is easy to edit which might encourage participation." Do you think Seesmic will eventually help with that?
Daniel_Cooney – March 28, 2008 05:40 AM
 
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