THINKstrategies Jeff Kaplan believes that today's generation of cloud services is finally expanding the meaning of shared services and bringing tangible benefits to organizations of all sizes.

The concept of “shared services” has been bandied about the IT industry for over 50 years. Yet, past iterations of this concept have often failed to meet the needs of corporate executives and end-users from a functional and economic standpoint.
This is because previous generations of shared services were too often built upon cumbersome and costly systems and software which could not scale to give corporate customers greater cost advantages or added features than they could gain from optimized inhouse resources. As a result, only highly specialized shared services, such as payroll processing and basic hosting, prospered in the past.
About the author: Jeff Kaplan

Jeff Kaplan is the Founder and Managing Director of
THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from product-centric to services-driven on-demand solutions.